Welcome to Sealed!

What to expect:

• Meet with your designated Account Manager for about 30 minutes.
• Review project details and installation preparation.
• Collect any remaining documentation required for Sealed enrollment.
• Schedule your Field Visit(s), Project Confirmation Call, and Installation dates.
• Enrollment into the Sealed energy savings program through your electricity or heating fuel utility.

How to prepare:

• Find your energy utilities in the following instructions for enrollment into the Sealed Platform.
• Come prepared to the call with your utility account numbers and billing information based on your utilities, as indicated in the instructions.
• You will need this information for your Account Manager to enroll you into the Sealed energy savings program.
• Bring your calendar, availability for the next few weeks, and an internet-connected computer.

Utility instructions:

In preparation for your Onboarding Call and upcoming installation, please review the following information. These instructions are to help enroll you in the Sealed platform and allow us to track your energy savings. Please note — all of your information will be kept strictly confidential.

Please use the links below to access the instructions for your specific utilities:

Con Edison Instructions Orange and Rockland Instructions

National Grid LI and National Grid Upstate

National Grid LI and National Grid Upstate Instructions

National Grid Metro

National Grid Metro Instructions Central Hudson Instructions National Fuel Instructions

Oil and Propane Companies

Oil and Propane Companies Instructions NYSEG Instructions

RGE

RGE Instructions PSEG Long Island Instructions

Eversource - CT

Eversource - CT Instructions

PSEG NJ

PSEG NJ Instructions

What to expect:

• One of our Certified Contractor Partners will visit your home to confirm your upgrade plan.
• The goal of the Field Visit is to verify the Home Upgrade Plan that Sealed has customized for you.
• You may have multiple Field Visits based on the scope of your work and number of contractors involved.
• Insulation field visits can be between 30-60 minutes. Heat pump field visits can be between 30-90 minutes.

How to prepare:

• Make sure all decision makers are present and available for the duration of the visit to guide the contractor through your home and answer any potential questions.
• If you have any questions before or after your visit, please reach out directly to your Account Manager.
• Read our COVID-19 Safety policies if you have any questions about staying safe during your visit.

What to expect:

• Meet with your Solution Architect for 30 minutes to discuss any adjustments to your original upgrade plan based on the Field Visit(s).
• Be ready to sign your Final Agreement.
• We will ask you to sign your ACH authorization form during this call, if you have not already done so.

How to prepare:

• Bring any questions you may have based on your Field Visits with our Certified Contractor Partners.
• Be in front of an Internet-connected computer to review your upgrade plan adjustments and sign your final agreement.
• Please note: any final agreements not signed within 21 days of the installation start date may need to be rescheduled or delayed based upon our agreements with our Certified Contractor Partners.

All Home Upgrades with Sealed - What to expect

Contractor Cleanliness and Protocols:

• The Certified Contractor Partner will work in good faith to leave the house in the condition that it was found.
• If any property is damaged, please take pictures and send them to your Account Manager and the contractor.
• For any installations that require wall cutting or ceiling access cutting, your contractor will repair any walls that are opened with spackle, but they will not be able to repaint, refinish, or add any sheetrock to the walls.
• Our Certified Contractors Partners are professionals in the fields of insulation, weatherization, and HVAC but are not handymen or general contractors.
• The homeowner will be responsible for any painting or refinishing after the completion of installation.

Changes on the dates of installation:

• We try to avoid the need to update or add additional work on the day of install. Occasionally there are unforeseen circumstances that require significant adjustments to ensure your home’s health and safety. In the event that this occurs, we will work with you to negotiate a fair price for any additional work that needs to be completed.
• In the event that any installation field changes occur, you will be required to sign a new final contract after your installation is complete.

Thermostat Installation (if applicable):

• We may need to update your electrical wiring to accommodate thermostat installation but this will not impact your project price. For example, some heating systems will require a common wire for the thermostat to power on correctly.
• Your thermostat will be installed in the main heating zone of the home.
• If someone other than the primary install partner is installing your thermostat, we will be in touch about scheduling a convenient time for your installation with a third party HVAC partner.
• Please let us know if you do not have a WIFI connection in your home as this is something that smart thermostats require.

No-Shows:

• If you are not present to let the contractor in to start work on the scheduled install date, we reserve the right to cancel the work and charge a $500 “No-Show Fee”. This is not something we enjoy doing. The reason for this is that it is not fair to the contractor to reserve their calendar, only for the work day to be cancelled without notice. Last minute cancellations cause these small businesses to lose money and their crews to lose wages.
• If you need to reschedule your install, please let your Account Manager know as soon as possible.

Post Installation:

• Sealed will send you a project completion form called an “Eligibility Summary Report” that requires your signature. You should receive these forms on the final completion day of your installation. This form is required by Sealed to fund our projects and to pay our contractors. Please make sure this document is signed as soon as possible to ensure your enrollment into the Sealed energy savings platform.
• Your Account Manager will be reaching out to check-in and to collect feedback about the install and to make sure we have a smooth transition into the Sealed billing platform.

Attic Insulation, Foundation / Crawl Space Insulation

How to prepare:

• Remove any debris or blockage from around entrances to the attic and/or basement. Make sure there is access to your crawl space if applicable.
• Remove any items stored in the attic that will be covered with insulation, and close all chimneys.
• If we are treating the perimeter of the basement (rim-joists), please remove debris or stored items from the immediate vicinity (make sure there is at least 2 feet of space from the walls).
• If our contractor partner is spray foaming your rim joists, you do not need to leave your home during this portion of the installation.
• Make sure pets are kept securely away from any areas where work will be performed.
• If your Home Upgrade Plan includes whole attic open or closed cell spray foam:
  • All occupants of your home (including pets!) will have to leave the house during the entire duration of construction (day and night) and at least 24 hours after installation due to the curing process of the spray foam.
  • For example, if your installation is Thursday and Friday, you may return to your home in the afternoon on Saturday.
  • Note, spray foam is not dangerous but does produce chemicals during installation.

Health and safety measures:

• Any mold removal or similar health measures must be taken care of prior to your installation.
• Contractors have the right to not install in areas with asbestos and have the right to not touch any asbestos or vermiculite found in the home during installation.
• Contractors have the right to not install if rodent or insect infestation is found during the installation.

Construction debris:

• Insulation can be messy. This means that there is the possibility for a light film of dust settling in and around the home after the work is complete. Do not be alarmed, as the materials used are harmless. The contractor will do their best to lessen the likelihood of this happening, but cannot prevent it in all cases.
• When insulation is being installed during rain or snow, there is the possibility that some of clumps of cellulose will remain stuck to the lawn or exterior of the home. The contractor will put in a good faith effort to remove this but cannot guarantee complete removal.

Air source heat pump HVAC, hot water heater, gas conversion

How to prepare:

• Your Account manager will work with you to secure any necessary permits.
• Remove any debris or blockage from around entrances to the attic and/or basement.
• Clear any wall areas where mini-splits will be installed, as the contractors will be cutting into the wall.
• If you are replacing your hot water heater or furnace, remove any objects from around your furnace/boiler, oil tank, and/or water heater.
• Clear the pathway that you would like the plumbers to use to remove any existing equipment.
• Clear the area where your condenser will be installed. The contractors may trim or cut any bushes around this area if necessary.
• Make sure pets are kept securely away from any areas where work will be performed.

Noise and Debris:

• HVAC installations can be loud. Expect to hear lots of drilling, banging and other construction sounds over the course of the day.
• HVAC installations can be a bit messy. The contractor will put a good faith effort to make sure they leave your house in the condition they found it, but cannot guarantee that all smudges or drips will be avoided.
• Your contractor will replace any shingles damaged or removed on your exterior walls at no additional cost to you. However, you are responsible for providing the extra shingles (unless you have discussed this with your Account Manager ahead of time).

Unforeseen Circumstances:

• On occasion, the HVAC contractor is unable to complete the installation in the allotted time frame. In these situations, HVAC contractors usually keep electric space heaters or window air conditioners on reserve. Please make sure that you ask them for these heaters or AC units in the event that this occurs.

Health and safety measures:

• Any mold removal or similar health measures must be taken care of prior to your installation.
• Contractors have the right to not install in areas with asbestos and have the right to not touch any asbestos or vermiculite found in the home during installation.

• Once all of your project documents have been processed you will receive a notice that you have been enrolled in the Sealed platform.
• Post installation documents include: the Eligibility Summary Report, ACH form, & Final Agreement.
• There are also some utility specific documents that may need your signature, your Account Executive or Account Manager will send those to you to sign.
• If any changes were made during your installation, you will need to re-sign a Final Agreement before Billing starts.
• You should expect to see your first Sealed bill between 45 and 90 days after your project is complete.
• Your first bill will be estimated but your following bills will be based on actual energy savings.
• You will be charged on or around the Monday after you receive notice via email.